Services

Program Participant Customer Service

You Put Your Reputation on the Line - Literally - Thousands of Times Every Day.

We know that trusting someone else with calls from your loyalty and incentive program's participants may be a big step for you. We also know that you would like to spend your time running your business, not trying to handle customer service calls about the program "in-house."

Finding a company that excels in customer service is not that easy. Frosch Rewards & Incentives only hires the best - people who genuinely care about you and your business. In an era of rising customer expectations, it is not enough to merely meet expectations; we aim to surpass your expectations. Our customer service team has online access to program rules, history, individual order information, and on-line tracking inquiries, allowing for same-day response to concerns. Customer service options include phone, fax and email.

Frosch Rewards & Incentives' customer service team works behind the scenes. This means that the toll-free customer service number provided to your program's participants is answered as "Award Headquarters."

Intelligent Call Management System Option

For those who require additional services, we have the ability to allocate your own unique toll-free telephone number. This will allow us to answer the call under your program or company's name.

Show your participants how important their satisfaction is to you by selecting Frosch Rewards & Incentives as your incentive and loyalty program partner.